Terms and conditions

1. Quotes

A quote is based on the information you give us and on what we established at both addresses, including the standing position for the vehicle and the carrying distance from it. If the job is materially different on the day we will tell you what the difference costs before we continue rather than afterwards.

A written quote remains valid for thirty days from the date it is issued unless it says otherwise on its face.

2. Access and standing position

You must tell us accurately about the floor, the stairs, any lift and whether there is anywhere a vehicle can legally stand. Where the standing position is significantly further from the door than described, the additional carrying is chargeable.

3. Parking suspensions

Unless we have expressly agreed in writing to arrange it, obtaining a parking bay suspension is your responsibility. Where we have agreed to apply on your behalf we will do so promptly on instruction, but we cannot guarantee that the authority will grant it.

We are not responsible for penalty charges arising from parking arrangements you have told us are permitted when they are not.

4. Shared buildings and fire doors

We will not wedge, prop or otherwise disable a fire door under any circumstances, and no request to do so will be accepted. Where this materially lengthens the work, that is reflected in the quote rather than avoided.

We protect shared halls, stairs, decks and door frames as standard, and we will not obstruct a communal route, walkway or means of escape beyond what is briefly unavoidable.

5. Businesses at the premises

Where there is a business occupying part of the building, you are responsible for telling us about it and for any agreement you have with them. We will work considerately and we will speak to them on your behalf if you ask us to.

Where a business, landlord or other occupier requires us to stop or move, we will comply, and any resulting delay is not within our control.

6. Items that will not fit

Where we advise that an item will not pass a stair, turn, doorway or lift, and you ask us to attempt it anyway, we will do so only by agreement and cannot accept liability for damage to the item or the property arising from the attempt.

We will not remove a window, a door or any part of a building, and we will not force anything. External lifting through a window is a separate arrangement requiring planning, equipment and the agreement of anybody else affected.

7. Items we will not carry

Cash, jewellery, deeds, passports and similar valuables; controlled drugs; firearms and ammunition; fuels, gas bottles, fireworks and other hazardous goods; perishable food; plants that may harbour pests; and living animals. Please carry these yourself.

8. Liability

We carry goods-in-transit and public liability insurance. Details, sums insured and exclusions are provided with your quote. We are not liable for damage to goods you packed yourself where the damage is attributable to that packing, for electrical or mechanical faults appearing after a move without external damage, for pre-existing damage or wear, or for loss caused by anything outside our reasonable control.

9. Claims

Damage must be reported to us in writing within seven days of delivery, with photographs, so that we have a genuine opportunity to inspect. We would far rather you told us on the day, while we are still there.

10. Booking and cancellation

A provisional date costs nothing and commits neither of us. Where a booking deposit has been paid and you cancel more than fourteen days before the agreed date, it is refunded in full; inside fourteen days it is retained against the slot held for you.

11. Payment

Payment is due on completion unless we have agreed otherwise in writing. Invoiced accounts are payable within fourteen days of the invoice date.

12. Storage

Storage charges run from the date goods enter store and are billed in advance for each period. Goods are released against a cleared account.

13. Complaints

Email hello@peckham-removals.uk. We will acknowledge your complaint and give you a named person dealing with it.

14. Law

These terms are governed by the law of England and Wales and are subject to the non-exclusive jurisdiction of its courts. Nothing here affects your statutory rights as a consumer.

Peckham Removals